Momentum Spire Coaching

Terms and Conditions

1. Services & Payment

We provide academic coaching, writing reviews, executive coaching, and related consulting services.
All services are prepaid unless otherwise agreed upon in writing.
We reserve the right to withdraw, cancel, or modify services at our discretion.
Travel for face-to-face sessions is available; additional travel fees apply.

2. Cancellations & Refunds

Cancellations must be made at least 24 hours in advance to receive a full refund or reschedule.
No refunds will be provided for services already rendered.
If we cancel a session due to unforeseen circumstances, we will offer a full refund or reschedule.

3. Customer Expectations & Liability

We strive to provide accurate, high-quality services, but we do not guarantee specific outcomes or grades.
Our website and services may contain errors or downtime, and we are not liable for any resulting losses.
Academic coaching and writing services adhere to ethical academic standards—we do not write papers for clients.

4. Intellectual Property & Copyright

All content, materials, and coaching materials provided remain our intellectual property.
Clients may not reproduce, distribute, or resell our materials without explicit written permission.
We respect copyright laws and expect clients to submit original work for coaching and review.

5. User Behavior & Prohibited Activities

Users must not engage in unlawful behavior, hate speech, harassment, bullying, or spam.
Promotions, solicitations, or any commercial activities unrelated to our services are strictly prohibited.
We reserve the right to disable user accounts or refuse service to anyone who violates these terms.

6. Privacy & Confidentiality

We respect client confidentiality and do not share your work or personal information without consent.
However, we may disclose information if legally required to do so.

7. Limitation of Liability

To the fullest extent permitted by law, our total liability for any claims arising from our services is strictly limited to the amount paid by the client for the specific service provided.
We shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to lost profits, loss of data, or academic performance.

8. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of changes.

Refund Policy

1. Eligibility for Refunds

Refunds are available under the following conditions:

Cancellations made at least 24 hours before a scheduled session are eligible for a full refund or rescheduling.
If a service has not yet been provided, a full refund may be issued upon request.
If we are unable to deliver the agreed service due to unforeseen circumstances, you will receive a full refund or the option to reschedule.

2. Non-Refundable Circumstances

Refunds will not be provided under the following conditions:

If the service has already been rendered (e.g., feedback has been delivered, or a coaching session has been completed).
If a client fails to attend a scheduled session without prior notice.
If dissatisfaction is based on subjective academic outcomes (e.g., lower-than-expected grades or academic evaluations).
If the client violates our Terms and Conditions, including academic integrity policies.

3. Refund Request Process

To request a refund:

4. Refund Processing

Approved refunds will be processed within 7–10 business days from the approval date.
Refunds will be issued to the original payment method used for the purchase.
If payment was made via bank transfer or check, additional processing time may apply.

5. Contact Information

For any refund-related inquiries, please contact us at:
📞 252-649-4677

Terms and Conditions